Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without providing reasons.
The withdrawal period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods (or - in the case of a contract involving several types of goods, the day on which you placed a single order for the goods, which are to be delivered separately - the final goods or in the case of a contract regarding the delivery of goods in several partial deliveries or parts - the final partial shipment or the final part).
In order to exercise your right of withdrawal, you must inform us (CRP Import - Export GmbH, Billbrookdeich 80, 22113 Hamburg, Germany, phone: +49 (0)40 73676191, e-mail address: [email protected]) by sending a clear declaration (e.g. a letter sent in the post, fax or e-mail) about your decision to withdraw from this contract. For this purpose, you may (but are not required to) use a sample withdrawal form available here.
The dispatch of your declaration regarding the exercise of the right of withdrawal before the withdrawal period expires is sufficient for compliance with the deadline.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (with the exception of the additional costs incurred of you opted for a form of delivery other than our offered cheaper standard delivery), without delay and within 14 days From the day on which we receive your notification of withdrawal from this contract. We will use the same means of payment you used for the original transaction for this refund, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund. We can refuse repayment until we have received the returned goods or you have provided proof that you have sent back the goods, whichever occurs earlier.
You must send or return the goods to us at the following address immediately and in any case within 14 days after the day on which you informed us of your withdrawal from this contract. Dispatch of the goods within the 14-day period is sufficient for compliance with the deadline.
You bear the direct costs of returning the goods.
You will only be required to pay for any loss of value of the goods if this loss of value is the result of handing the goods in a manner not necessary to assess the nature, characteristics and functionality of the goods.
Sample withdrawal form
The sample withdrawal form can be found here: Withdrawal form.
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
To exercise your right of withdrawal, you must inform us (CRP Import-Export GmbH, Billbrookdeich 80, 22113 Hamburg (Hamburg, Germany), Telephone number: +49 (0)40 73676191, E-Mail address: [email protected]) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum 100 euros.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To CRP Import-Export GmbH, Billbrookdeich 80, 22113 Hamburg (Hamburg, Germany), Email address: [email protected] :
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.